needs and promote our service offerings.
Deliver 5-star, in-person support to driver-partners and riders.
Reviewing and approving vehicle documents.
Help existing driver-partners troubleshoot any issues they experience (i.e. a delayed payment).
Assist with events and promotions as needed.
Walk driver-partners through
Infrastructure Services: Where Challengers and Innovators Thrive.
We are seeking a Customer Service
successful candidate will play a vital role in ensuring customer satisfaction and maintaining the reputation of
e the resolved status SLA of the service desk tool of the Customer is not breached by resolving tickets
line with the Process (With approval from the Customer and a valid reason).
Ensure that tickets
ticket acknowledgement SLA of the service desk tool of the Customer.
Quality assurance management
upselling additional services, resolving issues, providing extensive customer service to local and foreign
Drivers License and own transport.
3 years of Customer Facing experience in a selling type environment
looking for a suitably qualified and experienced Customer Service Representative to join our dynamic team. Ensure time. Telephonic orders must be checked with the customer on the line to ensure the account number and order Manage the day-to-day requirements of our Customers. Resolve Customer queries/complaints in a timely manner working as a team effort to maintain high levels of service. Support the management structure and carry out and aid internal and external Customers with queries. Strong Customer facing skills, including clear
***THIS POSITION REQUIRES CUSTOMER FACING SALES EXPERIENCE***
At least 2 years of customer facing sales experience
Excellent planning
These include: queries from customers, assisting with complex service calls, technician support, queries ng>Skills:
above to handle all customer queries and administration liaising with customers regarding their packaging successful candidate will work closely with the customer service and production teams to ensure the timely and accurate delivery of packaging solutions to customers. Minimum requirements for the role: A degree or candidate will be responsible for: Liaising with customers within the personal care / cosmetic manufacturing regarding their packaging requirements. Liaising with customers regarding orders they have placed or any other
above to handle all customer queries and administration liaising with customers regarding their packaging successful candidate will work closely with the customer service and production teams to ensure the timely and accurate delivery of packaging solutions to customers. Minimum requirements for the role: A degree or candidate will be responsible for: Liaising with customers within the personal care / cosmetic manufacturing regarding their packaging requirements. Liaising with customers regarding orders they have placed or any other