technology solutions provider committed to ensuring customer satisfaction across various sectors including Solutions Architects, Services Business Development Managers, and professional services resources; Attain portals. Deep understanding of sales cycle and customer decision-making processes. Knowledge and relevant Juniper. Skilled in creating requirements based on customer networking needs (e.g., size, performance, security
operational support to their growing Global Professional Services (PS) delivery team and leadership team across building its processes to scale. Professional Services Administration Maintenance of Resources General Resource allocation and assignments Professional Services Operations Timecard management Forecasting Billing operations experience, ideally in a Professional Services organization A passion for process improvement and change management skills. Strong empathy for customer-facing team members. Extreme attention to detail
technology solutions provider committed to ensuring customer satisfaction across various sectors including verifying information, creating BoMs based on customer requirements, and sharing them with relevant stakeholders various products and solutions across different customer sizes and types; Foster internal collaboration Solutions Architects, Services Business Development Managers, and professional services resources; Obtain through all stages of the sales cycle, understanding customer decision-making processes while managing vendor
technical assistance to customers, resolving issues and ensuring a positive customer experience. This role troubleshooting assistance to customers via phone and email
technical assistance to customers, resolving issues and ensuring a positive customer experience. This role troubleshooting assistance to customers via phone and email Log faults with service providers and third parties address complex technical issues Document and track customer issues, resolutions and trouble shooting steps ticketing system Communicate effectively with customers, providing regular updates and solutions clearly
technical assistance to customers, resolving issues and ensuring a positive customer experience. This role troubleshooting assistance to customers via phone and email Log faults with service providers and third parties address complex technical issues Document and track customer issues, resolutions and trouble shooting steps ticketing system Communicate effectively with customers, providing regular updates and solutions clearly
Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking support to both our internal staff and external customers.
The Role:
In this companies, as well as supporting our valued external customer base.
Experience:
Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking support to both our internal staff and external customers. The Role: In this role, you'll be the go-to person supporting our valued external customer base. Remote IT Telephone Support for customers Remote assistance covering mail routing, and account management Logging customer queries and updating tickets with SLA time Remote (2016/365) Familiarity with on-prem and hosted email services like Office 365 & G-suite Advanced Networking
HTML/CSS Create and manage databases to store customer and product information Implement and maintain documentation Integrate data from various back-end services and databases Assist the Helpdesk in providing providing support to users and internal customers Extract information from 3rd party suppliers to ensure a complete user research to optimize website usability and customer experience. Collaborate with designers and UX management procedures Work with third-party vendors and service providers to integrate their tools and applications
HTML/CSS Create and manage databases to store customer and product information Implement and maintain documentation Integrate data from various back-end services and databases Assist the Helpdesk in providing providing support to users and internal customers Extract information from 3rd party suppliers to ensure a complete user research to optimize website usability and customer experience. Collaborate with designers and UX management procedures Work with third-party vendors and service providers to integrate their tools and applications