Role: We are seeking a driven and experienced Service Desk Team Leader to lead and inspire our team in smooth operation of the service desk, ensuring we meet all agreed-upon service level agreements (SLAs) (SLAs) and deliver a consistently high-quality service Team Leadership and Development: Provide strong leadership leadership and direction to the service desk team, fostering a positive, collaborative, and high-performing needs. Address performance issues and implement corrective action plans when necessary. Identifying issues
Must have matric 3 years of experience in an IT service desk or technical support role. ITIL Foundation configurations. Experience with remote desktop tools and IT service management software. Mentorship ABOUT US EXL is industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a twenty years of experience in delivering business services, garnering stellar client references, and maintaining Must have matric 3 years of experience in an IT service desk or technical support role. ITIL Foundation
recurring or known issues to minimize the impact on services. • 24 x 7 x 365 support of our Infrastructure Degree/Diploma • Microsoft Server Certification (2012 R2, 2016 and 2019 Administrator) • Linux Certification Windows Servers (2012, 2016 and 2019) • Backup and Recovery • Internet Information Services (IIS) • Nagios
recurring or known issues to minimize the impact on services. 24 x 7 x 365 support of their Infrastructure equivalent Degree/Diploma Microsoft Server Certification (2012 R2, 2016 and 2019 Administrator) Linux Certification Windows Servers (2012, 2016 and 2019) Backup and Recovery Internet Information Services (IIS) Nagios and
CompTIA N+ or CompTIA Server+/MCSA: Windows Server 2012/2016/2022
3 years experience in IT support
DotNet 4.7.2 Integration experience (Web/RESTful services) XML and JSON messages interaction. Understanding Studio SQL Server Management Studio 2012 upwards SOAP/REST Services IBM MQ Series Client interaction Knowledge
technology solutions partner, with specialist services for Revenue and Customs Authorities, is looking DotNet 4.7.2 Integration experience (Web/RESTful services) XML and JSON messages interaction. Understanding Studio SQL Server Management Studio 2012 upwards SOAP/REST Services IBM MQ Series Client interaction Knowledge
on-premises, hybrid and cloud hosting, Azure migration services, Microsoft product development, application support Applicants must have experience in a Managed Services Provider (MSP) environment, and previous experience Minimum Requirements: Microsoft Windows server (2012, 2016 and 2019) O365 and its complimentary add-ons Ensure that technical or operational issues on a service ticket are escalated efficiently. Ability to research when required. Delivering exceptional customer service and demonstrating the ability and desire to go
in Microsoft Windows 7/10/11, Windows Server 2008/2012/2016/2019/2022 technologies; 4 years for Desktop
configure and implement various IT solutions and services. (SA) Troubleshoot and fix various IT hardware systems, and find smarter ways to deliver excellent service. Maximize and promote system utilization for all and network topology/diagrams. Provide excellent service to all customers and be willing to go the extra Windows 7, 8, 8.1, 10, 11 Microsoft Server 2008, 2012, 2012R2, 2016 Cloud Platforms (M365 Suite, Azure understanding in Enterprise endpoint protection services and products. Excellent understanding of Back-up