plans
you a customer-centric leader passionate about driving exceptional experiences? My client is seeking a role will encompass fostering a service culture, driving service excellence, and acting as the voice of micro-journeys catalogue, along with CX frameworks and SOPs. Drive Voice of Customer (VOC), NPS, CSAT, CRM, and complaints identifying pain points, and driving systematic problem-solving. Drive cross-functional engagement, stakeholder skills, ability to set vision and strategy, and drive implementation. Proficiency in public speaking and
you a customer-centric leader passionate about driving exceptional experiences? My client is seeking a role will encompass fostering a service culture, driving service excellence, and acting as the voice of micro-journeys catalogue, along with CX frameworks and SOPs. Drive Voice of Customer (VOC), NPS, CSAT, CRM, and complaints identifying pain points, and driving systematic problem-solving. Drive cross-functional engagement, stakeholder skills, ability to set vision and strategy, and drive implementation. Proficiency in public speaking and
manages Service Relationship and service delivery, driving persistent focus on the Client, supporting Top operational plans Drive and ensure accurate and timely business and performance reporting process Drive and ensure (Premium, Priority & Express) Top 100 base Drive and ensure the right client service organization experience, Top 100 base, Priority and Premium classes Drive and ensure the right client service processes and Priority and Premium classes incl regions support Drive and ensure the client-centric tools / systems are
with leadership to co-create the product strategy, drive thought leadership, design new products and features business cases for different insurance products Driving the Insurance roadmap incorporating industry and features Rallying product creation colleagues to drive timely results – developers, business analysts, education advocates, and internal stakeholders Driving business development with relevant 3rd parties plans with local product managers to drive uptake and engagement Driving commercial prioritisation of the
opportunity In accordance with the POPI Act 4 of 2013 : All candidate personal information is treated
opportunity In accordance with the POPI Act 4 of 2013 : All candidate personal information is treated
the Protection of Personal Information Act (4 of 2013), hereinafter referred to as the “Act”. The SPAR
to shape the financial future of the company and drive sustainable growth in a dynamic and evolving industry support decision-making at the executive level. Drive continuous improvement in financial processes and metrics to track progress against strategic goals and drive accountability. Stay abreast of industry trends developing and executing strategic financial plans that drive business growth and profitability. Strong analytical understanding of operational processes and experience driving operational improvements. Demonstrated ability
end-to-end business processes, criteria and KPIs to drive innovative and agile operating models, ensuring practices, continually seeking opportunities to drive continuous improvement and strategic growth. Design timelines, budgets, and resource allocation to drive growth, surpass revenue targets, and position the and financial analysis to inform decision-making. Drive business development efforts, cultivating and expanding opportunities. Foster enduring client relationships to drive long-term value and position, as a trusted advisor