lead our client's Legal Collections team in a busy call center environment. The successful candidate will and training - Monitor team performance, including call quality, adherence to collection guidelines, and experience in legal collections, preferably in a call center environment - Proven experience in team management
Strydompark (Randburg) is looking for Outbound Call Centre Agents to join their team You are comfortable You will be responsible for conducting outbound calls to engage with prospective clients, ask qualifying the company Previous experience in outbound call centre roles or sales environments will be a bonus but
approximate 6 people. A strong background in a call centre is a basic requirement, along with a background in a Call Centre Experience doing quality control in a telesales environment - Listening to calls and coaching people Experience doing customer satisfaction calls and handling customer complaints Experience in booking
AND EXPERIENCE Minimum education (essential): • National Senior Certificate Minimum education (desired): MS Outlook (Excellent email étiquette) • Cold Calling Other: • Own transport • Working hours 08h00 – Contributing to and driving sales by effectively calling clients. • Achieving sales targets and converting
from customers, assisting with complex service calls, technician support, queries around parts.
seeking a Call Centre Agent to join our team in fast-paced environment and provide callers with a first time service delivery standards. Respond promptly to call centre calls in a professional manner, ensuring an excellent Resolution Inbound Phone Statitics Handling Difficult Calls Call Reporting Further Education and Training Certificate years experience as a call centre agency in an inbound or outbound call centre environment FAIS Requirements:
and Claims experience Minimum 6 months Contact Centre experience Knowledge and Skills: Multilingual,
for a Call Centre Manager. The role will involve the daily running and management of the call centre through areas of improvement or development. Ensure that calls are answered by staff within agreed time scales development Change management Effective management of Call Centre & Assessing functions Effective submission client services / business administration or a National Diploma in customer relations management 5 years' medical aid industry Current experience in a Call Centre Manager / Team Lead role Market related
management
Call Centre Campaign Manager Randburg (outsourced business process with a focus on credit management)
Required