Customer Services Consultant Job Description
Functional Area company company Customer Services Team Reports to
Customer Services Manager Employment Status queries and responding to clients via the Query management system to provide resolution in order to create systems and processes to ensure that the best services is delivered to clients and holistic methods of Grade 12
● Basic knowledge of Excel
● Service Qualification advantageous
● Basic bookkeeping
for several teams within the Dedicated Client Service area These teams include but are not limited to Central ( focusing on Dedicated/Personal client service, and client retention We are looking for: An individual encompass achieving financial targets, maintaining service standards, and ensuring an excellent, consistent consistent client experience across all products and services while minimizing costs. Additionally, this role insight about the Service environment (having managed more than one operational client service department will
REQUIREMENTS:
·       ITSM (IT Service Management)
·       IT Operations Frameworks
      IT Service Delivery Management
·       Project Management
·    Â
     Service Desk Methodology
·       Provider / Contract Management â SLAs and
and govern IT Service Desk initiatives and projects
·       Manage service delivery provider/s
supportÂ
·       Manage transformation within the IT Service Desk relating to new technologies
Strategic Supplier relationship management. Including amongst others managing relationships between
business
requirements of business units in achieving objectives. Managing escalations/disputes between Suppliers and Business
/>Tactical/ Operational supplier relationship management:
Strategic supplier relationship management:
relevant experience, of which at least 2 years on management level preferable
energy, security systems.
has an opportunity for an experienced Operations Manager who is technically inclined to join their Head Office in Pretoria, Silverton area. Job overview: Manage overall operations at various factories/branches responsible for the effective and successful management of labour, productivity, quality control, and requirements: 5 years' operational management experience, managing medium size teams. Experience in manufacturing certificates or diplomas would be advantageous. Management / 1st line leadership certificates will be beneficial
not limited to:
1. Strategic Management
include but are not limited to:
Operations Manager:
is key? Look no further! Our esteemed financial services company is seeking a dedicated Accountant to join CA(SA) / CIMA