Cape Town - Hybrid Leading Financial Services Client seeks a Partner & Campaign Manager for a permanent design and messaging, test protocols, email and call centre integration, and performance assessment. Ensure management. Collaborate with digital marketing and call centre teams Promotion management Partner with marketing interrogate customer insights and segmentation. Analyse direct response efforts and customer profiles to a deeper understanding of customer behaviour and trends, including customer contact management. Share
our business is repeat business. ENVIRONMENT: A customer-centric & solutions-driven Software Support Courier sector. You will be expected to support the customer base with any application based technical difficulties You will also be required to rationally isolate customer needs and be able to translate these into potential similar role including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands SQL/relational databases, knowledge of Terminal Services/RDP environments and experience with a ticket
management metrics End-to-end customer journey data analysis FAAS (funding as a service) Onboarding and management Design, messaging, test protocols, email and call centre integration, and performance assessment Align campaigns across various marketing channels Manage customer email campaigns Develop and execute automated automated communication strategy based on customer behaviour Integrate direct response campaigns, ensuring outbound and interrogate customer insights and segmentation Analyse direct response and customer profiles to identify
management metrics End-to-end customer journey data analysis FAAS (funding as a service) Onboarding and management Design, messaging, test protocols, email and call centre integration, and performance assessment Align campaigns across various marketing channels Manage customer email campaigns Develop and execute automated automated communication strategy based on customer behaviour Integrate direct response campaigns, ensuring outbound and interrogate customer insights and segmentation Analyse direct response and customer profiles to identify
are complied with consistently Manage all cost centres and coordinate the movement of Products and information information flow from and to different cost centres Storage Management Stock Management Monitor daily orders principles, Administration and management Knowledge Customer Service, Retail and Wholesale industry, inventory practices of ERP system. Drivers license and own car On call 24/7 Please note only shortlisted candidates will
are complied with consistently Manage all cost centres and coordinate the movement of Products and information information flow from and to different cost centres Storage Management Stock Management Monitor daily orders principles, Administration and management Knowledge Customer Service, Retail and Wholesale industry, inventory practices of ERP system. Drivers license and own car On call 24/7 Please note only shortlisted candidates will
Role Objective Capita SA is seeking a motivated Customer-Centric individual who is ready to provide leadership necessary skills required to service our customers and to meet service level agreements to contribute Experience: Essential: 24 months Call Centre / BPO experience 2 years Customer Service experience 12 Months Previous evidencing value added to the business. Handle all customer details and information with relevant integrity Maintain knowledge on changes to client products, services, polices & procedures. Core Competencies Essential:
Role Objective Capita SA is seeking a motivated Customer-Centric individual who is ready to provide leadership necessary skills required to service our customers and to meet service level agreements to contribute Experience: Essential: 24 months Call Centre / BPO experience 2 years Customer Service experience 12 Months Previous evidencing value added to the business. Handle all customer details and information with relevant integrity Maintain knowledge on changes to client products, services, polices & procedures. Core Competencies Essential:
Sales generation at required profit margins Cold calling, canvassing for new business throughout the relevant orders and following up on deliveries, after sales service. Implement and monitoring of marketing activities license and own transport 3 - 5 years strong Call Centre Sales experience Computer literate on MS Word
Sales generation at required profit margins Cold calling, canvassing for new business throughout the relevant orders and following up on deliveries, after sales service. Implement and monitoring of marketing activities license and own transport 3 - 5 years strong Call Centre Sales experience Computer literate on MS Word