Contact Centre Administrator. The contact centre is responsible for the inbound telephonic servicing of the providing a first call resolution experience, while maintaining a high standard of customer service. They also Client Services inbound telephone queue and web touchpoint. Resolve a minimum of 30 telephone calls per To strive to have zero lost calls per day. To log all telephone calls received on the policy/claim records manner. To always try and retain clients when they call in to cancel their policy. Salary: R11 000 - R16
environment
Cape Town is looking for a Customer Service Agent. Receive and process customer orders, consignment stock feedback to customers (internal and external) on loading dates. Request quotations from 3x FF service providers nominated freight forwarder with consideration to customer request dates and arrange any pre-export inspections delivery of customer orders. Track shipments, liaise with freight forwarders, and update customers weekly Process customer orders for delivery at destination and arrange delivery with 3 PL service providers
We are looking for a dynamic, customer centric and results driven individual to join the Key Accounts Conduct daily store visits with formal feedback as per call cycle Co-ordination and successful implementation market activities Price surveys Execute and build customer relationships Provide feedback on areas of improvement
IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative journey. As part of our ongoing commitment to customer satisfaction, we are expanding our 24-hour contact knowledgeable and capable of delivering top customer service in an accurate, courteous and constant manner staff, helping them be successful in offering customer service up to leading global brands' expectations communication skills Strong Sales background Top Customer and Client handling skills Experience in process/soft
Cape Town is looking for a Customer Service Agent. Receive and process customer orders, consignment stock feedback to customers (internal and external) on loading dates. Request quotations from 3x FF service providers nominated freight forwarder with consideration to customer request dates and arrange any pre-export inspections delivery of customer orders. Track shipments, liaise with freight forwarders, and update customers weekly Process customer orders for delivery at destination and arrange delivery with 3 PL service providers
Reference: CAW005477-JH-1 Fabric & Fashion Customer Service Representative - Cape Town CBD, Western Cape Selling: Showcase the unique value of our products/services to potential clients. Listen actively to understand
identify and understand customer needs, delivering a first-class customer service while remaining committed committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses inquiries. Answer incoming calls and promptly address customer inquiries. Provide customers with comprehensive comprehensive product and service information. Utilise our in-house operating system to identify, investigate, and and resolve customer issues. Maintain detailed call logs and generate reports as needed. Assist frustrated
Customer, Client Support, Sales to National Key Account, Re-Sellers, and Distributions Answering telephones queries and orders Telephonic customer support Counter sales/ service – sales and queries Finance: Payment notes Quotation to clients Telesales – Existing customer bi-weekly follow-up and new clients, identifying clients Support sales reps – quotations, pricing, customer credit information Assist sales reps with test certificates Assist sales reps with quotations to customers General admin function Cash Sales and daily breakdown
training Night shift allowance when applicable Customized incentive program Free medical aid for the main tools they need to look after their clients' customers as if they were their own. Every employee brings