Practical Shooting for Business purposes - Incident Management - Handling Emergencies - Formal Crowd Control
Practical Shooting for Business purposes - Incident Management - Handling Emergencies - Formal Crowd Control
muscle What will you be doing? Dealing with incidents, managing them through to resolution where possible
muscle What will you be doing? Dealing with incidents, managing them through to resolution where possible
Call Handling / ITIL processes, aid with Incident Management and confirm call resolution with End User providers and internal IT processes. Assist with Incident Management and problem resolution, ensuring minimal
relevant matters in the different forums. Incident management system through reporting, investigating,
Takes responsibility and accountability for incident management as per ITIL standards and best practice •
framework Knowledge of customer service and incident management processes Strong verbal and written communication
attendance, overtime, duty rosters, incident reports etc.
review the CCTV recording) and report incidents to the manager – Assist in the day-to-day operations