efficient customer service delivery and dealer satisfaction. Sales claims Management System management
plans and processes
Service Delivery
vendor portfolio management
Ensuring the post contract
Skills required:
and leader for best possible service delivery Compliance and Risk Management - Defined legal, statutory
and leader for best possible service delivery Compliance and Risk Management - Defined legal, statutory
stakeholder needs, satisfaction and service delivery Knowledge management - Ensure the system is documented
stakeholder needs, satisfaction and service delivery Knowledge management - Ensure that adequate knowledge
business operations including service delivery. • Proficient Transport Management Systems knowledge and/or
business operations including service delivery. • Proficient Transport Management Systems knowledge and/or
Purpose: To improve Quality, Predictability, and Performance of the Customer Experience within the Delivery Value Stream Lead, manage and control Customer Service, Operational Risk, Gross Profit, Work-rate, and Team Performance. Zero out disruption, waste, and inefficiencies. Improve Revenue, ROI, a