In-depth service delivery knowledge, escalation procedures, incident and problem management, change management
In-depth service delivery knowledge, escalation procedures, incident and problem management, change management
Passionate about excellent customer service delivery. Self-managed. Excellent organising skills with the
Problem-solving skills
and client end-users in support of the Service Delivery Manager. Confirm call resolution with End User
ID's & authorisation, manage service delivery operations, manage infrastructure resource administration
the framework within which to operate. Service Delivery Management Project and contract management of the
within which to operate.Service Delivery Management
the framework within which to operate. Service Delivery Management Project and contract management of the
Traffic Management service delivery. Lead development, utilisation, and management of the Air Traffic