agents/technical staff when problem areas are identified. • Ensure effective training for support staff
product and its processes from a technical and business viewpoint - Support the Sub-IT Product Owner in the
sponsors (i.e., C- level executives, technical partners, etc.) in support of products/solutions. Become entrenched
product and its processes from a technical and business viewpoint. Support the Sub-IT Product Owner in creation
Experience with technical documentation, standard operating procedures and user support guides Experience
Participate in technical meetings with customers and address raised issues promptly Handle support tickets and
defining technical tasks, engineering quality software, performing end-to-end testing, and supporting and
defining technical tasks, engineering quality software, performing end-to-end testing, and supporting and
technical aspects of solutions
- Provide maintenance and functional enhancements
- Support
impacting project delivery. Provide technical direction or support to installation teams during installation