resolution, and closure of production support tickets within defined SLAs. Design user interface transactional
lifecycle, change management) o Resolve incident tickets · Any additional responsibilities assigned in the
DUTIES AND RESPONSIBILITIES Attending to Help Desk tickets and closing them in a timely manner. Troubleshoot
concerns · Creating, resolving and reassigning tickets. Work Experience and Competencies: · VOIP and Mikrotik
and post Go-live support Operations experience (ticket handling, problem, incident management) Jira and
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's. · Technically
hearings. Good Corporate Governance & Compliance: Examine and analyze regulatory, litigation, and contractual
hearings. Good Corporate Governance & Compliance: Examine and analyze regulatory, litigation, and contractual
the FSCA qualification list. • FAIS Regulatory examination for Representatives (RE5) • CPD (continuous professional
needed. Performs other related duties as assigned. Examine and closely observe customer experience data from