customers: Analyse recurring incidents on the service desk and solve through interaction with key stakeholders support with process owners Contribute to the Help Desk knowledge base, Add quality articles relating
computers and peripherals Update software Respond to help desk tickets, emails, and phone calls PLEASE NOTE : please download our EBOOK which will hopefully help you understand our process and how we work. When
senior customer engineer/ help desk.
- Verify/ identify problems with help desk.
- Contact users
senior customer engineer/ help desk. - Verify/ identify problems with help desk. - Contact users to get
incoming tickets from remote IT teams, such as service desk, desktop support, network support, etc. Provide Serve as an escalation point for remote IT teams, helping to troubleshoot complex issues that cannot be resolved incoming tickets from remote IT teams, such as service desk, desktop support, network support, etc. Provide Serve as an escalation point for remote IT teams, helping to troubleshoot complex issues that cannot be resolved
sufficient IT working experience incl. IT Service Desk, hardware configuration and technical support. Fluent NEEDED 3 years working experience in IT IT Service Desk experience highly beneficial Monthly
major incident management process. Keep service desk informed of progress on major incidents and potential and/or process improvements. Assist the service desk team leader with P3 escalations when required. of quality improvement initiatives at the service desk. What will set you up for success? Profitable Underwriting
organizational and time management skills Knowledge of help desk software and remote-control tools Strong analytical
organizational and time management skills. Knowledge of help desk software and remote-control tools. Strong analytical
Experience in user acceptance testing. Experience in help desk and/or trouble shooting role would be advantage