organizational and time management skills. Knowledge of help desk software and remote-control tools. Strong analytical
Experience in user acceptance testing. Experience in help desk and/or trouble shooting role would be advantage
Provide support and guidance to stakeholders via help desk, Manage client expectations, Control costs and
incoming tickets from remote IT teams, such as service desk, desktop support, network support, etc.
Provide support and guidance to customers via the help desk. Manage client expectations. REQUIREMENTS: Industry
), and networking concepts; Familiarity with help desk software, ticketing systems, and remote support
operations through efficient and responsive Service Desk and Service Delivery Management teams, be accountable years. Also need to have looked after large service desks and service delivery managers as apart of their
devices (printing, laptops, desktops, managed service desk, boardroom equipment, Microsoft Services and resource
Liaising effectively with above country Vendor support desk. Logging and keeping current all problems via a