adaptability is essential.
Multi-tasking, Time management and Problem-solving skills are essential.
willing to Learn and Improve.
High standard level of accuracy is required when working according to Requirements
Matric with at least 5 years experience in electrical sales industry
degree
Reference: JHB002260-A2-1 The Customer Care Manager for my International client, will ensure the effective or degree At least 5-8 years work experience within an automotive company At least 5 years in the Farm Farm functioning. Added advantage in Project management certification. Sound Knowledge of aftersales Knowledge of Business Operations, Dealer Management and Customer Management R 900000 - R 1200000 - Annually
ESSENTIAL QUALIFICATIONS : Matric Minimum of 4 - 5 years' experience in CLIENT LIASON in road transport Available immediately (ADVANTAGEOUS) Experience in managing all aspects of shipping routes and delivery, specifically is treated with confidentiality and the highest level of security. Should you not be shortlisted for the Function: The Client Liaison Agent is responsible for managing all aspects of shipping routes and delivery, specifically report directly to Transport Manager Key Performance Areas & Duties: Manage orders and arrange stocking
ESSENTIAL QUALIFICATIONS : Matric Minimum of 4 - 5 years' experience in CLIENT LIASON in road transport Available immediately (ADVANTAGEOUS) Experience in managing all aspects of shipping routes and delivery, specifically is treated with confidentiality and the highest level of security. Should you not be shortlisted for the Function: The Client Liaison Agent is responsible for managing all aspects of shipping routes and delivery, specifically report directly to Transport Manager Key Performance Areas & Duties: Manage orders and arrange stocking
complaint and query handling and Customer case management. Building and maintaining relationships with externally. Achieve voice, email and quality Service Level targets as per agreement. Minimum of 3 years working years in an Aftersales position at BMW SA or dealer level mandatory Minimum of 2 years in a call centre environment communicate and interact across all organisational levels Flexibility by taking on ad hoc tasks Good discipline
complaint and query handling and Customer case management. Building and maintaining relationships with externally. Achieve voice, email and quality Service Level targets as per agreement. Minimum of 3 years working years in an Aftersales position at BMW SA or dealer level mandatory Minimum of 2 years in a call centre environment communicate and interact across all organisational levels Flexibility by taking on ad hoc tasks Good discipline
Requirements: •Matric or equivalent qualification •High level of computer literacy – MS Office •Minimum of 2 years communication skills (written and verbal) •Ability to manager time effectively •Strong administration skills perform under pressure whilst maintain high energy levels •Pay great attention to detail •Able to motivate and able to liaise / present / negotiate on all levels •Ability to adjust effectively with new processes Areas: •Assist Customer Services and Key Account Manager’s with efficient shipment movement •Responsible
Objectives
Customer (VOC), NPS, CSAT, CRM, and complaints management solutions.