Responsible for measuring Courier and Freight Forwarder service delivery as well as obtain & maintain best possible pricing. Responsible for daily reporting on Customer Back Orders, daily stock receipt as well as daily dispatch. This report will be shared with the Sales, Services & the Procurement Department daily. Responsible departments to ensure & maintain optimal customer service. Develop, teach, and reinforce safety guidelines company employees, general visitors as well as customers adhere to all warehouse rules, protocols as well
cost-effective transportation plans to optimize delivery or service routes. They analyze various factors such as distance patterns, delivery windows, vehicle capacity, and customer requirements to design routes that maximize productivity optimized routes for deliveries, pick-ups, or service calls using route planning software and analytical historical delivery patterns, traffic conditions, and customer locations to identify opportunities for route real-time to minimize disruptions and maintain service levels.
queries and responsibilities Management of Customer Service Report tracking Sales Contract management
queries and responsibilities Management of Customer Service Report tracking Sales Contract management
coordinating schedules for public transportation services to ensure efficient and reliable operations. The weekly, and monthly schedules for public transport services. Coordinate with route planners, dispatchers, operational staff to ensure alignment with service goals and customer demands. Consider factors such as traffic and relevant stakeholders. Work closely with customer service teams to address passenger inquiries related management duties as required. Customer: To assist with the management of customer/partner relationships from
are scheduled for delivery as per SLAs. Ensuring service delivery is on time and done accurately. Assist Maintain excellent customer service levels. TMS Masterdata maintenance rates, customers, vehicles, and operators
are scheduled for delivery as per SLAs. Ensuring service delivery is on time and done accurately. Assist Maintain excellent customer service levels. TMS Masterdata maintenance rates, customers, vehicles, and operators
Responsibilities
Customers
Identify and develop potential, sustainable customer relationships
Respond to customer enquiries / complaints
Lead in engagements and strategic customer interfaces
policy and local requirements.
Existing customer retention & continued patronage.
Timely
Timely & amicable settlement of customer issues
Alignment of Country RFR plans with country/regional/global
pricing
Defines, implements, monitors and enforces service and quality standards, in cooperation with product
the warehouse staff to deliver exceptional customer service. Be responsible for all forms supplied by received from production are checked according to the customer standard. Ensure all deliveries are on time and production. Clear communication with sales on order customer stock availability, fulfilment, and scheduling environment Knowledge of supplies, equipment, and or services ordering and inventory control. Be conversant
the warehouse staff to deliver exceptional customer service.