Docker ITIL processes, in particular Incident, Problem Management, Configuration Management. ADVANTAGEOUS TECHNICAL
Management (ITSM/ITIL) Incident Management Problem Management Change Management Release Management ADVANTAGEOUS
reporting
Incident Management (IM) Change Management (CM) Problem Management (PM) IT Operations Process Controls Good
with ITIL processes (Incident, Change and Problem management) Experience in provider steering Any additional
incident management, change management and problem management. Advantageous Skills: ITIL certification
Operational Support Assist with operational problem solving People Management Process / Team working relationship
take Confident interacting with customers Problem solving Manage staff Handle incoming deliveries and do
take Confident interacting with customers Problem solving Manage staff Handle incoming deliveries and do
knowledge, escalation procedures, incident and problem management, change management, etc. Excellence: Consistently