Adhere to the PIC processes (Problem, Incident & Change Management Perform daily operations tasks OPS Advanced Training OPS Basic Training Problem Management (PM) Release Planning Operational support
Business and Users Forums. This includes Problem Management: • Customer service review meetings with escalations from business and is the lead about Problem Management • Negotiate SLAs and OLA's with business
and verbal at all levels.
environment Crisis management and problem-solving Conflict management Hard working Good interpersonal skills/team
environment Crisis management and problem-solving Conflict management Hard working Good interpersonal skills/team
environment Crisis management and problem-solving Conflict management Hard working Good interpersonal skills/team
environment Crisis management and problem-solving Conflict management Hard working Good interpersonal skills/team
Analytical Communication Problem Solving Planning Listening Time Management NB: By applying for this Management), CM (Change Management) and PM (Problem Management) topics assigned to the Feature Team adhere
including conflict resolution, problem solving, facilitation skills, time management and ability to plan and Charter ADVANTAGEOUS TECHNICAL SKILLS Incident-Problem management: ITSM Suite / BMC Remedy/Service-Now Database's
demonstrate excellent analytical, problem-solving, communication, and time management skills, contributing to the