Familiarity with ITIL processes (Incident, Change, Problem management). Experience with technical documentation
Incident Management (IM) Change Management (CM) Problem Management (PM) IT Operations Process Controls Technical
Operational Support Assist with operational problem solving People Management Process / Team working relationship
Incident and Problem Management – responsible for 3 rd line incident and problem management in relation
Excellent problem-solving and troubleshooting skills. Work experience with incident management, change change management, and problem management. Advantageous Skills Requirements: ITIL certification. Basic experience
Logs and tracks calls using the incident and problem management database provided through the service desk
take Confident interacting with customers Problem solving Manage staff Handle incoming deliveries and do
take Confident interacting with customers Problem solving Manage staff Handle incoming deliveries and do