knowledge, escalation procedures, incident and problem management, change management, etc. Excellence: Consistently
knowledge, escalation procedures, incident and problem management, change management, etc. Excellence: Consistently
objectives and enhance their ability to solve problems? Manages supplier delivery against the business standards
objectives and enhance their ability to solve problems? Manages supplier delivery against the business standards
with ITIL processes (Incident, Change and Problem management) · Experience in provider steering · Any
incident management, · change management and · problem management ADVANTAGEOUS SKILLS REQUIREMENTS: · ITIL
with ITIL processes (Incident, Change and Problem management) · Experience in provider steering · Any
solution delivery, and platform incident and problem management. This is a leadership role with both technical Quality Strategic thinker Problem solving skills Planning and Time Management Team building and collaboration achieve outcomes. Judgement and Problem Solving: Anticipates and manages problems in ambiguous situations
(internal/external). Capacity to lead and problem solve. Managing and overseeing Technician Team. Matric
(internal/external). Capacity to lead and problem solve. Managing and overseeing Technician Team. Matric