Logging and keeping current all problems via a Problem Management System Communicating with clients and partners regarding the progress of actions on assigned problems Ensure management are aware of potential areas for potential
monitoring, system backups, and proactive PROBLEM management • Infrastructure Projects including planning standards, and general IT support for users. • PROBLEM Management to proactively identify solutions to recurring • Technical Problem Solving • Vmware Vsphere / ESXi • Disaster Recovery/Risk Management • Firewall /
with ITL processes (Incident, Change and Problem management) · Plan and execute maintenance tasks (change
including conflict resolution, problem solving, facilitation skills, time management and ability to plan and ADVANTAGEOUS SKILLS REQUIREMENTS: Incident-Problem management: ITSM Suite / BMC Remedy/Service-Now Database's
with ITL processes (Incident, Change and Problem management) o Plan and execute maintenance tasks (change
with ITL processes (Incident, Change and Problem management) o Plan and execute maintenance tasks (change
Management (IM), Change Management (CM), Problem Management (PM) ITIL certification, process knowledge
Incident and Problem Management – responsible for 3 rd line incident and problem management in relation
Logs and tracks calls using the incident and problem management database provided through the service desk
with ITIL processes (Incident, Change and Problem management) o Plan and execute maintenance tasks (change