reviewing the quality (accuracy and integrity) of data.
and analytical skills to identify and address quality issues effectively.
Quality Control Oversight
training sales employees, holding regular conference calls, reviewing team member expense reports, coaching
Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned aligned to company objectives. Manage contact centre agents and teams to meet set KPI targets through performance tracking, coaching, and management Quality assurance as per strict quality standards Facilitate training and performance analysis reporting and feedback Analyze call centre data and metrics to identify trends, track performance 2IC or team leader role within a large contact centre Excellent interpersonal communication skills and
Communication Centre: Support Manager will contribute to the high standard of quality client service and implementing the vision for the Communication Centre Client Servicing: Delivering on contracted SLA's and complaints Liaison role between Communication Centre, Client Services and Sales teams Creating a culture Treating Customers Fairly in the Communication Centre Decision Making: Prioritisation / delegation of Glacier product and process knowledge Proven Call Centre management experience will be an advantage
or Supervisor at CUM Books Greenstone Shopping Centre. With a history spanning over 80 years, C.U.M. growth and success of CUM Books Greenstone Shopping Centre. Apply now and be part of a team with a purpose
Minimum Requirements:
OF DUTIES : Handle telephone queries. Record all calls received. Attend to all claims queries received
integrates assurance and risk management into an overall proactive data-centric assurance discipline The role will involve both Revenue Assurance and Business Assurance. Jhb based.
client is seeking an experienced Audit & Assurance Manager with a specialisation in HSEC. As a multinational position, you will be at the forefront of Group Assurance, providing innovative internal audit practices the highest standards. This includes conducting assurance engagements globally, assessing risks, suggesting Duties: Plan and execute HSEC and Human Rights assurance audits, focusing on significant risks and strategic resources, budgets, and work plans to ensure assurance activities are carried out efficiently. Conduct