individual who has an urgent sense of delivery and customer service Most of the work will be Windows based delivering managed ICT services through the cloud to customers of any size in any location. Responsibilities: documentation and asset register Customer Application deployment and customization projects Regular site reporting and tidy, well spoken and not shy to be honest Customer service oriented Admin orientated The Position:
Serve as the third point of contact for customers seeking technical assistance.
Ensure financial and reputational damage. Holistically assess customer problems areas to identify trends.
Escalate and drive escalations.
Ensure the customer is appropriately informed through the approved and effective error messaging.
Customer Service
Provide after-hours support
Provide resolution for support requests to customers, according to the Service Level Agreement.
skills are required to guide customers through situations, providing customer satisfaction. This may often and the other will be out in the field providing customer support. Must have senior certificate plus Tertiary is properly configured. Provide IT support for customers in the field. Serve as an escalation point for skills are required to guide customers through situations, providing customer satisfaction. This may often and the other will be out in the field providing customer support. Must have senior certificate plus Tertiary
Responsibilities:
Skills:
financial data. Key Responsibilities: Managing customer migration projects. Creating and managing migration of the team. Using advanced technical skills and custom tools to efficiently manipulate and migrate client project stays on track. Providing customer support, resolving customer queries, recommending solutions data clarification and training to onboarding customers. Skills: Analytical skills - Understanding the advantageous. Good general IT knowledge is required. Customer service/support experience will be advantageous
financial data. Key Responsibilities: Managing customer migration projects. Creating and managing migration of the team. Using advanced technical skills and custom tools to efficiently manipulate and migrate client project stays on track. Providing customer support, resolving customer queries, recommending solutions data clarification and training to onboarding customers. Skills: Analytical skills - Understanding the advantageous. Good general IT knowledge is required. Customer service/support experience will be advantageous
to perform exceptional support service, with a customer centric backbone.
Responsibilit testing of software and patches
Customer Service
Manage the after-hours communication of support requests to customers, in line with the customer Service Level
Ag troubleshoot, isolate, repair, and resolve all customer issues.
Ensure effective communication communication of planned and unplanned outages to customers and within SLA.
Ensure alerts or
ities
1st and 2nd line technical support to business customers. About the Company We pride ourselves immensely receive, consummately professional, world-class customer service. We offer exceptional telephone services a recipe that not every cook can prepare. Our Customer Experience team currently consists of 4 sales South African customers. This can be by phone, chat or e-mail. We're looking for a customer service wizard configuring VoIP phones , making changes on the customers cloud-based PBX , troubleshooting call quality
providing technical support across a wide range of customer issues. Applicants must have experience in a Managed resolution of open calls and call actions across all customers. Take ownership of incidents assigned to you and on-site support for customers as and when required. Delivering exceptional customer service and demonstrating and desire to go ‘above and beyond' for their customers. Please do not apply using Scanned CVs, no supporting resolution of open calls and call actions across all customers. Take ownership of incidents assigned to you and