unresolved issues appropriately. Update and close service desk calls efficiently. Perform software upgrades
Attributes:
all users. - Identify problems; log calls with Service Desk and escalate matters to senior Lead: Business
the computer system and network. Ensure that service desk calls are responded to and resolved in an efficient
incoming tickets from remote IT teams, such as service desk, desktop support, network support, etc.
and Attributes: Knowledge of governance of a Services Desk Level 2 function to ensure the overall IT and
devices (printing, laptops, desktops, managed service desk, boardroom equipment, Microsoft Services and
valued customers Responsibilities: Customer Service & Front Desk Operations: Be the welcoming presence
valued customers Responsibilities: Customer Service & Front Desk Operations: Be the welcoming presence
problem management database provided through the service desk Handles problem recognition (catalogue of services)