base.
customer base. Resolves service desk issues and improves current service desk methods to increase productivity productivity, client service and evaluating desk efficiency. Coordinate Client query processes and ensure
Responsibilities:
responsibility for receiving calls and incidents at the services desk and assist in analyzing, assigning and escalating
Proficiency in the Accsys Tools:
Service Desk Software (e.g. Simplicity)
Internal systems
commercial factors. Proficiency in the Accsys Tools: Service Desk Software (e.g. Simplicity) Internal systems
for a Service Controller to join their busy Service Desk. Required outputs: To accurately log all incoming
commercial factors. Proficiency in the Accsys Tools: Service Desk Software (e.g. Simplicity) Internal systems
for a Service Controller to join their busy Service Desk. Required outputs: To accurately log all incoming
administration processes within Jira Software and Jira Service Desk.