qualified candidate into the position of a IT Service Desk Agent: Level 1. This position is based at Electronic
including: Quality Assurance, Service Desk. Familiarity with the IVANTI Service Desk system (previously known
Quality Assurance, Service Desk.
Technology), IT Security, end-user computing (EUC) and Service Desk as a support function to the business. Responsible network, data center, IT service management, IT service desk and cyber security IT environment
Alternatively, sufficient IT working experience incl. IT Service Desk, hardware configuration and technical support EXPERIENCE NEEDED 3 years working experience in IT IT Service Desk experience highly beneficial Monthly
the major incident management process. Keep service desk informed of progress on major incidents and controls and/or process improvements. Assist the service desk team leader with P3 escalations when required implementation of quality improvement initiatives at the service desk. What will set you up for success? Profitable
relevant network support experience within a Service Desk environment, ideally within an ISP
QUALIFICATIONS/EXPERIENCE 3 years working experience in IT IT Service Desk experience highly beneficial ESSENTIAL SKILLS: Alternatively, sufficient IT working experience incl. IT Service Desk, hardware configuration and technical support
QUALIFICATIONS/EXPERIENCE 3 years working experience in IT IT Service Desk experience highly beneficial ESSENTIAL SKILLS: Alternatively, sufficient IT working experience incl. IT Service Desk, hardware configuration and technical support
including the tracking and coordination of service desk functions