perform periodic telephonic duty on the technical service desk, providing second line telephonic support to
users.
- Identify problems; log calls with Service Desk and escalate matters to senior Lead:
Business
network and systems Knowledge of governance of a Services Desk Level 2 function to ensure the overall IT and
providing technical support to the applications and service desk teams
providing technical support to the applications and service desk teams A pplication-to-Application Integrations
unresolved issues appropriately. Update and close service desk calls efficiently. Perform software upgrades
Attributes:
all users. - Identify problems; log calls with Service Desk and escalate matters to senior Lead: Business
the computer system and network. Ensure that service desk calls are responded to and resolved in an efficient
incoming tickets from remote IT teams, such as service desk, desktop support, network support, etc.