customer-focused individual who has experience in managing a portfolio of clients? Our national client in and effectively. You will play a pivotal role in managing sales orders, coordinating with internal teams 07:30 – 17:00 DUTIES: Reporting to the Branch Manager Assisting customers with orders inbound and outbound negotiable dependent on experience Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See
the specifics of the project requirements
trated ability to entertain, communicate and socialize with children of all nationalities
ponsibilities:
URGENT Manage team of four (4) Operations Co-Ordinators, SLA Contract and Account Management: 1.Review overall performance in SLA contract and account management, identifying areas for improvement. 3.Streamline data and insights, and align efforts for cost management. 5.Handle contract escalations, communicate with with stakeholders, and ensure timely resolution. 6.Manage contract cancellations, process requests, and comply comply with contractual obligations. 7. Project Management: Plan, implement, and schedule installation projects
URGENT Manage team of four (4) Operations Co-Ordinators, SLA Contract and Account Management: 1.Review overall performance in SLA contract and account management, identifying areas for improvement. 3.Streamline data and insights, and align efforts for cost management. 5.Handle contract escalations, communicate with with stakeholders, and ensure timely resolution. 6.Manage contract cancellations, process requests, and comply comply with contractual obligations. 7. Project Management: Plan, implement, and schedule installation projects
and efficient service to our clients leading, managing, developing and motivating a team of call centre Provide input into team awards and implement and manage incentive budgets Monitor and plan weekly team on a monthly basis and monitor adherence thereto Manage physical resources and tools of trade eg seating and procedures are referred to the Operations Manager • Any decision made must be consistent for all typically 1 week to 1 month Size Team Leaders typically manage a team of 12 Agents and operate within a team of
strictly in accordance with the contractâs Quality Management System encompassing
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The Company
/>Customer Relations
Cash Management Procedures
Passenger Management Procedures
Security Procedures
Management Procedures Protocols
Monitor fare evasion
of the Company Stations and stops
Queue management at kiosks
All other transport related relevant
with all instructions and requests from station management and supervisors
SECONDARY
email with copy to SDM manager, Client Services Manager and Assistant Manager Check booking confirmations where required. Communication Keep departmental management advised of notable developments, i.e New Clients problems. Ensure that the Client Services Manager/ Assistant Manager are kept fully informed of any problems
email with copy to SDM manager, Client Services Manager and Assistant Manager Check booking confirmations where required. Communication Keep departmental management advised of notable developments, i.e New Clients problems. Ensure that the Client Services Manager/ Assistant Manager are kept fully informed of any problems