interfacing with: Passengers ○ Passengers who use the contact center are generally those who are not comfortable weekly processes as outlined in the Contact Centre Processes Use the Contact Centre Scripts to complete calls looking for: A minimum of 5 years experience in a contact center role Excellent written and verbal communication
The contact centre is responsible for the inbound telephonic servicing of the individual policyholder necessary all personal contact information for clients including the Medical Aid details.
Must have no criminal record. High attention to detail, accuracy, and efficiency in completing tasks. Exceptional computer literacy High attention to detail, accuracy and efficiency in completing tasks. Excellent
Contact Centre NQF 4 or Generic Management NQF 4/5 - Learnership for Individuals with Disabilities learnership opportunity.
warranty and motor plan details on system
(essential) 2 years customer service experience within a contact centre is a must Able to speak, read and write Please note only shortlisted applicants will be contacted. Should you not receive communication from us application has been unsuccessful. We will store your details on our database for any other suitable positions positions. Should you not wish us to keep your details for future opportunities please advise us in writing
(essential) 2 years customer service experience within a contact centre is a must Able to speak, read and write Please note only shortlisted applicants will be contacted. Should you not receive communication from us application has been unsuccessful. We will store your details on our database for any other suitable positions positions. Should you not wish us to keep your details for future opportunities please advise us in writing
inquiries ensuring all parties are supplied with detailed feedback Responds to customer inquiries by understanding of complaints Answering/responding to inbound contact from customers professionally and responding to inbound client contacts to the appropriate resources when necessary Accurate recording details of comments taken Adhere to contact centre schedules and protocols Provide first time client contact resolution where
inquiries ensuring all parties are supplied with detailed feedback Responds to customer inquiries by understanding of complaints Answering/responding to inbound contact from customers professionally and responding to inbound client contacts to the appropriate resources when necessary Accurate recording details of comments taken Adhere to contact centre schedules and protocols Provide first time client contact resolution where
arrival