management). Resolve incident tickets. Analyse and resolve problem tickets. Experience with VIP and End-user
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
table (PST) as and when required. Log ERP support tickets with the global support team for any system-related reconciliation processes. Track progress of ERP support tickets and follow up with the global support team to ensure
The shift we need to staff with South African agents is 5:45am to 1:15pm (which would be the graveyard calls the next day Transfers roughly 10% of calls Agents also do alerts for teletracking notifications e outages and provides updates We are looking for 6-7 agents in South Africa who want to work a combination
The shift we need to staff with South African agents is 5:45am to 1:15pm (which would be the graveyard calls the next day Transfers roughly 10% of calls Agents also do alerts for teletracking notifications e outages and provides updates We are looking for 6-7 agents in South Africa who want to work a combination
on estimate for completeness Check compliance of agents/service provides/clients Send compliance docs to on estimate for completeness Check compliance of agents/service provides/clients Send compliance docs to have been accrurately populated Contact Export agent to confirm cargo readiness and date for shipping shipping Confirm sea freight booking with export agent Follow up on progress daily if all is in order; follow
on estimate for completeness Check compliance of agents/service provides/clients Send compliance docs to on estimate for completeness Check compliance of agents/service provides/clients Send compliance docs to have been accrurately populated Contact Export agent to confirm cargo readiness and date for shipping shipping Confirm sea freight booking with export agent Follow up on progress daily if all is in order; follow
inquiries, complaints, and resolutions, in the ticketing system; Assist with the installation, configuration concepts; Familiarity with help desk software, ticketing systems, and remote support tools; Excellent problem-solving
of the 1 year contract. Air ticket: Free 2 ways economy class Air ticket will be provided by Employer
of the 1 year contract. Air ticket: Free 2 ways economy class Air ticket will be provided by Employer