of the 1 year contract. Air ticket: Free 2 ways economy class Air ticket will be provided by Employer
clients are looking for experienced Customer service agents to join their JHB team on a 6-month contract.
needs. To work closely with an internal Telesales agent / Trader across entire range of well-known brands
needs. To work closely with an internal Telesales agent / Trader across entire range of well-known brands
closing of Production Support tickets (Incidents & Problems tickets) within defined SLAs (Service
Day-to-Day operations for the SAP FI and CO queries/tickets raised Perform detailed analysis of complex business FICO SAP SD (MM) Config and design ITSM Remedy Ticket handling / SLA management Agile methodology Strong
management) Resolve incident tickets Analyse and resolve problem tickets Experience with VIP and End-user
and general user support.
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's. Technically closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's. Technically
MAIN PURPOSE OF THE ROLE To manage a team of sales agents to ensure optimal sales performance and service 2-3 years' experience managing a team of sales agents All experience must be in the telecommunications