MAIN PURPOSE OF THE ROLE To manage a team of sales agents to ensure optimal sales performance and service 2-3 years' experience managing a team of sales agents All experience must be in the telecommunications
clients are looking for experienced Customer service agents to join their JHB team on a 6-month contract. Responsibilities:
clients are looking for experienced Customer service agents to join their JHB team on a 6-month contract. Responsibilities:
and integration deployments Logging and tracking tickets to external support Troubleshooting deployments
Application support to all GROUP markets, globally. Ticket and change request creation to service groups responsible
Application support to all GROUP markets, globally. Ticket and change request creation to service groups responsible
Monthly-Liberty system & Discovery Medical aid with agent.
- Assisting staff with Shares, Pension fund staff payslips.
- Facilitating Bank Account agent additions and removals and all Queries concerned
helpdesk staff and other delivery teams to solve tickets Conduct site visits where necessary and solve problems implementation and follow up on all outstanding tickets If necessary due to poor performance, conduct lab
helpdesk staff and other delivery teams to solve tickets Conduct site visits where necessary and solve problems implementation and follow up on all outstanding tickets If necessary due to poor performance, conduct lab
issues to 2 nd Documentation and Updating of Ticketing/Helpdesk System Train end users on usage of computer