updating or logging tickets · Escalating tickets to relevant departments · Opening tickets and following up
Services/RDP environments and experience with a ticket documenting / tracking system. You must have a assigned issues and customer interactions in a ticket documenting / tracking system (JIRA). REQUIREMENTS: Support and Call Centre experience. Experience with a ticket documenting / tracking system. Good telephonic
12 1 - 2 years' Banking experience 1 - 2 Years' ticket management experience FICA knowledge RESPONSIBILITIES:
customers with technical support and logging tickets
years' Banking experience
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
and verbal faults are logged on the ticket system.
management). Resolve incident tickets. Analyse and resolve problem tickets. Experience with VIP and End-user
for resolving IT issues, providing support via a ticket-based system. Your day-to-day tasks will involve management
for resolving IT issues, providing support via a ticket-based system. Your day-to-day tasks will involve management Logging customer queries and updating tickets with SLA time Remote IT Maintenance and Scheduled