shooting steps in our internal knowledge base or ticketing system
troubleshooting steps in the internal knowledge base or ticketing system
troubleshooting steps in the internal knowledge base or ticketing system Mentor and coach junior support engineers
shooting steps in our internal knowledge base or ticketing system Communicate effectively with customers
shooting steps in our internal knowledge base or ticketing system Communicate effectively with customers
troubleshooting steps in the internal knowledge base or ticketing system Mentor and coach junior support engineers
processes. Participate in the Scrum ceremonies – size tickets, run planning and retrospectives. Review code from
including troubleshooting and incident resolution for tickets escalated by 1st Line Engineers. This includes
priority.