Matric - Experience in Reporting - manage support tickets - 1 Year IT Admin or Coordinator within telecoms
Services/RDP environments and experience with a ticket documenting / tracking system. You must have a assigned issues and customer interactions in a ticket documenting / tracking system (JIRA). REQUIREMENTS: Support and Call Centre experience. Experience with a ticket documenting / tracking system. Good telephonic
management of data team projects Management of the ticketing system Day to day communication with stakeholders
documentation and providing time estimates for tickets. Requirements : .Net Framework ASP.Net Webforms
users. Working through daily tickets that are logged. Action and update tickets logged with accuracy within
analytical and reporting skills. Proficient in ticketing systems and relevant IT support software. Excellent
services. Perform routine system monitoring, verifying the integrity and availability of all hardware
across multiple vendors. Typical tasks include verifying information, creating BoMs based on customer requirements
clarifying requirements, resolving issues, and verifying that the solution meets business needs. Mentoring
documentation and providing time estimates for tickets Frameworks/skills .NET Framework 5 .NET Core 7