irregularity, or opportunities for improvement. Log tickets on the ITSM system for new incidents, changes,
relationships to ensure timely resolution of support tickets and adherence to service level agreements (SLAs)
across multiple vendors. Typical tasks include verifying information, creating BoMs based on customer requirements
clarifying requirements, resolving issues, and verifying that the solution meets business needs. Mentoring
the team members through coaching and mentorship. Verify the knowledge has been imparted successfully and
accurate communication within agreed time limits to tickets logged, SLA and Communications policy.
technical resolution to the client issues raised in tickets. Leading on specialist fourth line support, and
documentation and providing time estimates for tickets Frameworks/skills .NET Framework 5 .NET Core 7
system requirements. ASSET MANAGEMENT 95% of assets verified annually. Initiate & coordinate annual asset system requirements. ASSET MANAGEMENT 95% of assets verified annually. Initiate & coordinate annual asset
system requirements. ASSET MANAGEMENT 95% of assets verified annually. Initiate & coordinate annual asset system requirements. ASSET MANAGEMENT 95% of assets verified annually. Initiate & coordinate annual asset