an experienced Call Centre Agent to join the Port Elizabeth team, · Advanced level call and enquiry handling handling, · Receive incoming telephone calls from customers and/or delivers scripted or non-scripted messages standards and rules in order to meet key contact centre performance goals for customer satisfaction, productivity indicators · Grade 12 · Minimum 1 – 2 years call centre experience, · Working knowledge of medical aids
Qualifications and Requirements:
This position will attend to the receipt of the claim and all administration of Short-Term Claims allocated. To provide service excellence in daily tasks when assisting clients with claims, providing correct information and to serve as the link between the client and the insurer. Provide meaningf
Performing a wide range of administrative and support activities which require methodical and meticulous thinking in order to generate and monitor all Life New business transactions, risk, pre- & post-retirement and investment plans, following the new business process to ensure the successful
profit percentage.
customers & sales activities to management. • All admin related to sales function, invoicing, back-orders with branch activities i.e., stock takes, branch admin, back up for branch staff. Matric/ Grade 12 Tertiary work ethics Ability to source business from cold calling to concluding the sale independently Able to travel
customers & sales activities to management. • All admin related to sales function, invoicing, back-orders with branch activities i.e., stock takes, branch admin, back up for branch staff. Matric/ Grade 12 Tertiary work ethics Ability to source business from cold calling to concluding the sale independently Able to travel
complaints and action taken Adhere to contact centre schedules and protocols Provide first time client beneficial You must have a minimum of 2 years in the call centre and administration industry You must have experience
complaints and action taken Adhere to contact centre schedules and protocols Provide first time client beneficial You must have a minimum of 2 years in the call centre and administration industry You must have experience
focus of your role will be to perform outbound calls for confirmation of cover and other questions that health-related terminology is preferable • Previous call centre or customer service experience is preferable