Insurance field is on the look out for Inbound Contact Centre Consultant to form part of their Team.
This
Insurance field is on the look out for Inbound Contact Centre Consultant to form part of their Team. This
Responsible for the supervision of a quality Contact Centre with regard to receiving manual applications received at the Contact Centre; ● Responsible for the supervision of a quality Contact Centre with regard Responsible for the supervision of a quality Contact Centre with regard to attending and resolving voice Matric/NQF level equivalent, ● National Diploma in Call Centre/Marketing/Sales Service will be an added advantage good relations with both internal and external clients, ● Good proficiency and navigation skills around
ðð Join Our Dynamic Client Contact Centre Team! ðð
Are you ready to embark on
Position Available: Inbound Client Contact Centre and Correspondence Administrator
Your Daily Adventure:
The contact centre is responsible for the inbound telephonic servicing of the individual policyholder
s:
-1 Our client is seeking an experienced Client Contact Centre Administrator. The contact centre is responsible Matric. Responsibilities: To be logged onto the Client Services inbound telephone queue and web touchpoint and update if necessary all personal contact information for clients including the Medical Aid details. potential claim disclosure is communicated to the client when necessary. To achieve a minimum QA (quality the claim decision about a client query when necessary. Dealing with client queries professionally, adequately
Actas the primary point of contact for e-commerce clients Handle phone and email enquiries Resolve customer customers and provide feedback on applications Contact and follow up with customers (request additional Strong sales experience (critical) 3- 5 years Call Centre experience e-Commerce / Chatbot experience (advantageous)
Actas the primary point of contact for e-commerce clients Handle phone and email enquiries Resolve customer customers and provide feedback on applications Contact and follow up with customers (request additional Strong sales experience (critical) 3- 5 years Call Centre experience e-Commerce / Chatbot experience (advantageous)
ty to work with little supervision
opportunity to work within a financial sales outbound contact center where you will receive qualified leads, of 2 years prior work experience Sales and contact Centre Experience – min 12 months . Career Benefits