Service Delivery Manager – Operations The individual must play a critical role in ensuring the alignment alignment between the client service level agreement and operational delivery, whilst also removing the current processes and ultimately contribute to increased customer satisfaction and retention (not to mention reduce maintain consistency and quality in service delivery. 1. Customer Relationship Management (CRM): Understanding processes to ensure smooth communication and seamless service delivery to clients. Complete knowledge of ISO
to review and reconcile monthly ISP (Internet Service Providers) accounts and invoices with our internal accuracy of monthly billing to our customers. Resolve queries with Service Providers and ensure accuracy of queries and issues around ISP billing vs Metacom Customer billing. (CPD, Sales, SSC, and Finance Department) for all customer accounts. Managing and reviewing all client accounts on billing system (Service Types Types, Service Rates, Contract Terms, Cancellations, New Accounts) – relating to Last Mile Services. Ensuring
Survey completed weekly on clients feedback of services Minimum requirements: Senior Certificate or equivalent A minimum 1 years' experience in an Internet Service Provider support center environment. Excellent to create the ultimate customer experience by delivering optimal customer service. Able to communicate detail, be deadline driven and passionate about customer service excellence. Must be able to use initiative
Central. VOIP Monthly Bill-Run – Invoice VOIP customers as per the VOIP bill run files from C-Tel Portal orders Handling of customer related billing queries/requests - As per the customers and invoices allocated Maintain customer master data records in Business Central: Update with necessary changes on customer cards cards. Create new Customers on Business Central will correct BDM, dimensions and terms added – Send details Ensure that all customer statements are sent after monthly closure and per ad-hoc customer requests. Assist
Central. VOIP Monthly Bill-Run – Invoice VOIP customers as per the VOIP bill run files from C-Tel Portal orders Handling of customer related billing queries/requests - As per the customers and invoices allocated Maintain customer master data records in Business Central: Update with necessary changes on customer cards cards. Create new Customers on Business Central will correct BDM, dimensions and terms added – Send details Ensure that all customer statements are sent after monthly closure and per ad-hoc customer requests. Assist
supervising cleaning staff, and providing excellent customer service by handling phone calls and inquiries.
Key
inquiries, delivering friendly and efficient customer service.
professional Medical Aid Advisor to provide excellent customer service and Medical Aid advice. A recent professional management skills Champions client and customer focus DUTIES: Service all medical aid clients by reviewing
cost. Delivers specified requirements and meets customer satisfaction.
Delivers the required outcomes Data, Data Sourcing / Processes in the Financial Services industry
Preferred
cost. Delivers specified requirements and meets customer satisfaction. Delivers the required outcomes for Data, Data Sourcing / Processes in the Financial Services industry Preferred • Qualification in Finance/Business
performing the tasks that comprise the administrative service offering to Clients, thereby contributing to the FICA acts and other relevant legislation Client Services Ensure the accurate production of all Client portfolio Relationships Develop and maintain relationships with key service providers, particularly Fund Managers and life