ensuring the alignment between the client service level agreement and operational delivery, whilst also simultaneously. Knowledge of procurement and logistics to support this requirement. Ability to create vendors at all levels to get things done and ensure everyone is satisfied. High level of both written delivery, internal and external purposes – needs high level PowerPoint skills). 6. Negotiation Skills: SDM's SDM's often need to negotiate contracts, service level agreements(SLAs), and timelines with both internal
authorized/approved and are in accordance with the appropriate levels of authority. Send invoices out to the relevant strong financial background. Must possess a high level of attention to detail/quality orientated. Good multi-tasking ability. Good inter-personal skills High level of integrity with strong work ethics and high standards
service offering, to achieve the desired retention levels for each segment.
not limited to this. Escalate complex issues to Level 2 support or appropriate internal teams for further
particularly MS Excel Other Attributes Must possess a high level of attention to detail/q uality orientated. Good
particularly MS Excel Other Attributes Must possess a high level of attention to detail/q uality orientated. Good
service offering, to achieve the desired retention levels for each segment. Conduct any prospect follow-up
service offering, to achieve the desired retention levels for each segment. Conduct any prospect follow-up