Customer Service Agents
Based customer service and technical service enquiries through inbound calls and provide end-to-end service.
Main
present benefits/opportunities of the sales or service in an effective manner.
Identify
demographics, delivering a high quality, professional service to these customers.
Exercise appropriate
driven
provide an exceptional and professional customer service experience including to perform to the best of Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding in a timely manner essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification Diligent, accurate and high attention to detail. Excellent customer service skills. Motivated, positive, can
our Company's products and/or services Expertise in the customer service area we focus in, such as Wealth
customer service and technical service enquiries through inbound calls and provide end-to-end service.
Main
present benefits/opportunities of the sales or service in an effective manner. EDUCATION
Identify
demographics, delivering a high quality, professional service to these customers.
Exercise appropriate
driven
Overall Purpose:
The Customer Service Agent is responsible to effectively assist customers specific queries and providing them with excellent service. It is imperative that accurate information is cannot be concluded on first contact.
provide an exceptional and professional customer service experience including to perform to the best of Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding in a timely manner essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification Diligent, accurate and high attention to detail. Excellent customer service skills. Motivated, positive, can
incumbent will analyze training needs and prioritizes contact centre training in line with operational needs products. 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer employees, focus groups, or consultation with the Contact Centre Training Manager and management. Ensures Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme alternative training methods and interventions with the Contact Centre Training Manager if the expected performance
our Company's products and/or services Expertise in the customer service area we focus in, such as Wealth
Facilitators (Contact Centre). The successful incumbent will analyze training needs and prioritizes contact centre products. 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer employees, focus groups, or consultation with the Contact Centre Training Manager and management. Ensures Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme alternative training methods and interventions with the Contact Centre Training Manager if the expected performance
We are looking for an experience dynamic Security Manager in our Store based in Dlamini Soweto. Mainly supervises the workforce that looks after the security and safety of the people who work in a building building and visitors to the site. Experienced security professionals with a good knowledge of public safety position. Duties of a security manager include: overseeing the work of the security team (Red Ants) as they warehouse Planning work rotas to ensure the company's security needs are covered monitoring CCTV and alarms in