Key Skills:
JOB DESCRIPTION Key Responsibilities: User Support Triaging and Technical Troubleshooting Incident Management Documentation Software and Application Support Continuous Improvement Requirements: Based in Cape Town Must have matric 3 years of experience in an IT service desk or technical support role.
seeking a dedicated and knowledgeable IT Service Desk Agent to join their dynamic team. As a leading provider escalate accordingly • Continuously update calls logged during the call life-cycle • Work closely with resolver timely updates are sent to requestor • Logging of calls with outside suppliers / Business partners • Takes computer applications • 1-3 years of experience in a call desk environment/ user support • Previous experience
JOB DESCRIPTION Key Responsibilities: User Support Triaging and Technical Troubleshooting Incident Management Documentation Software and Application Support Continuous Improvement Requirements: Based in Cape Town Must have matric 3 years of experience in an IT service desk or technical support role.
About the job The Technical Support Agent will be responsible for delivering exceptional client service and complaints from clients. Support Agents deal mainly with inbound technical support and trouble-shooting trouble-shooting queries. It is the responsibility of the agent to ensure that all issues are thoroughly investigated Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity
environments, particularly those with inbound or outbound call centres. As a member of the Unified Comms
field work might be required to assist with support calls.
RESPONSIBILITIES MS System Center Configuration Manager (SCCM) MS System Center Operations Manager (SCOM) service delivery (ITIL) Intune Microsoft System Center Device management technologies Mobile Device Management RESPONSIBILITIES MS System Center Configuration Manager (SCCM) MS System Center Operations Manager (SCOM) service delivery (ITIL) Intune Microsoft System Center Device management technologies Mobile Device Management
RESPONSIBILITIES MS System Center Configuration Manager (SCCM) MS System Center Operations Manager (SCOM) service delivery (ITIL) Intune Microsoft System Center Device management technologies Mobile Device Management RESPONSIBILITIES MS System Center Configuration Manager (SCCM) MS System Center Operations Manager (SCOM) service delivery (ITIL) Intune Microsoft System Center Device management technologies Mobile Device Management
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