Specialist: IT Problem and Configuration is responsible for developing, implementing, and managing the problem services and IT support. The Problem and Configuration specialist will primarily manage the problem and configuration IT staff. Update and enforce IT problem and configuration management processes. Adhere to the organisation's the value and contribution of IT problem and configuration management to the organisation. Contribute maintenance initiatives. Problem Management Review, implement and manage the Problem Management practice across
Specialist: IT Problem and Configuration is responsible for developing, implementing, and managing the problem services and IT support. The Problem and Configuration specialist will primarily manage the problem and configuration IT staff. Update and enforce IT problem and configuration management processes. Adhere to the organisation's the value and contribution of IT problem and configuration management to the organisation. Contribute maintenance initiatives. Problem Management Review, implement and manage the Problem Management practice across
Logging and keeping current all problems via a Problem Management System Communicating with clients and partners regarding the progress of actions on assigned problems Ensure management are aware of potential areas for potential
Major Incident Manager, Problem Manager and/or Change Manager) Problem Manager - Spearhead Problem investigations
monitoring, system backups, and proactive PROBLEM management. Infrastructure Projects including planning standards, and general IT support for users. PROBLEM Management to proactively identify solutions to recurring Experience Technical Problem Solving VMware vSphere / ESXi Disaster Recovery/Risk Management Firewall / Security
Perform troubleshooting to diagnose and resolve problems Manage software installations and ensure systems are
Knowledge of ITIL framework (Incident Management, Problem Management, Change Management, Service Management); Excellent problem-solving skills in a cross-functional environment; Strong client stakeholder management; Education
Familiarity with ITIL processes (Incident, Change, Problem management). Experience with technical documentation
Nagios, Kabana End user support/ Incident-Problem management: ITSM Suite / BMC Remedy or ServiceNow QUALIFICATIONS
incidents and providing input to the end user problem management forum Ad Hoc assistance with projects and Services knowledge Problem tracking tool Technologies Competencies Good people management skills Time management