troubleshooting skills Service Management and Call Ticketing systems (E.g. CA UniCenter and BMC) Computer installation
clarifying requirements, resolving issues, and verifying that the solution meets business needs. Mentoring
Acknowledge receipt of clients Purchase Order and verify it against the offer Management of Recertifica
orders on hold by either checking order numbers or verifying that the amount and aging of outstanding debit
orders on hold by either checking order numbers or verifying that the amount and aging of outstanding debit
changes, new functions and bugs compiled • Request ticket updated according to status • All relevant code
qualified and approved contractors and job cards are verified prior to clearing of invoices. Conduct periodical