We have a unique opening for a Call Centre Agent to join our team on a 3 month contract. Attend to broker/client advantageous Call Centre / Customer service training Skills and Experience At least 1 - 2 years' Call Centre skills Ability to manage large amounts of inbound calls in a timely manner Adaptable: fast learner and shows
We have a unique opening for a Call Centre Agent to join our team on a 3 month contract. Attend to broker/client advantageous Call Centre / Customer service training Skills and Experience At least 1 - 2 years' Call Centre skills Ability to manage large amounts of inbound calls in a timely manner Adaptable: fast learner and shows
Reference: JHB001523-MS-1 Job Title: GENERAL MANAGER: QUALITY ASSURANCE Reports to: Chief Executive Officer Subordinates: Main purpose of the job: Responsible for leading quality assurance of the company's learning programmes development. Develop and implement learning programmes. Quality assures and certification of industry learning Ensure knowledge transfer and capacity building of Quality Assurance staff. Manage the performance of staff
requested for meeting customers Business Objectives QUALITY MANAGEMENT Implementation and review of test processes resolution or escalation. Contribute to testing quality standards in alignment with the overall test strategy
OF DUTIES : Handle telephone queries. Record all calls received. Attend to all claims queries received
applications for the position of Network Operations Centre (NOC) Shift Manager to manage network operations
Reference: JHB001523-MS-1 Job Title: GENERAL MANAGER: QUALITY ASSURANCE Reports to: Chief Executive Officer Subordinates: Main purpose of the job: Responsible for leading quality assurance of the company's learning programmes development. Develop and implement learning programmes. Quality assures and certification of industry learning Ensure knowledge transfer and capacity building of Quality Assurance staff. Manage the performance of staff
JHB000086-A-1 JOB PURPOSE: Develop, implement and validate quality standards, processes and procedures within the in Quality Management or a related qualification at an NQF 7 level/A National Diploma in Quality Management qualification at an NQF 6 level 2 years Quality Management or Quality Assurance and/or Business Process Redesign RESPONSIBILITIES: MAINTAIN THE ORGANISATION'S QUALITY MANAGEMENT SYSTEM (QMS) Develop and maintain QMS latest audit information. MONITOR COMPLIANCE WITH QUALITY STANDARDS To audit the business unit's conformance
support and customer service. Respond to incoming calls and emails from clients regarding technical issues industry regulations Provide regular reports on call center activities, issues resolved, and outstanding fleet management industry Previous experience in a call center environment is highly advantageous Strong interpersonal skills Proficiency in computer systems and call center software Ability to speak clearly and effectively
Contact Centre Team Coach
Based
voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron
expected to work within all teams of the Contact Centre to ensure that the Customer Experience is delivered
through different forms