ITIL processes, in particular Incident , Problem Management, Configuration Management Any additional
ITIL processes, in particular Incident , Problem Management, Configuration Management Any additional
reporting
Incident Management (IM) Change Management (CM) Problem Management (PM) IT Operations Process Controls Technical
aspects and divisions
take Confident interacting with customers Problem solving Manage staff Handle incoming deliveries and do
take Confident interacting with customers Problem solving Manage staff Handle incoming deliveries and do
knowledge, escalation procedures, incident and problem management, change management, etc. Excellence: Consistently
knowledge, escalation procedures, incident and problem management, change management, etc. Excellence: Consistently