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Specialist: IT Problem and Configuration is responsible for developing, implementing, and managing the problem services and IT support. The Problem and Configuration specialist will primarily manage the problem and configuration IT staff. Update and enforce IT problem and configuration management processes. Adhere to the organisation's the value and contribution of IT problem and configuration management to the organisation. Contribute maintenance initiatives. Problem Management Review, implement and manage the Problem Management practice across
Specialist: IT Problem and Configuration is responsible for developing, implementing, and managing the problem services and IT support. The Problem and Configuration specialist will primarily manage the problem and configuration IT staff. Update and enforce IT problem and configuration management processes. Adhere to the organisation's the value and contribution of IT problem and configuration management to the organisation. Contribute maintenance initiatives. Problem Management Review, implement and manage the Problem Management practice across
Logging and keeping current all problems via a Problem Management System Communicating with clients and partners regarding the progress of actions on assigned problems Ensure management are aware of potential areas for potential
Major Incident Manager, Problem Manager and/or Change Manager)
learn from them. Trouble-shooting electrical problems Manage the entire workshop Exceptional customer service
Perform troubleshooting to diagnose and resolve problems Manage software installations and ensure systems are
with ITIL processes (Incident, Change and Problem management). Plan and execute maintenance tasks (change
information to solve problems
Incident Management Assisting with Incident and Problem management by identifying and reporting re-occurring causes as well as problem re-occurrences, in order to assist with Incident management. Utilising various Certificates Strong Communication Skills Problem solving Skills Time Management Skills Quality management skills