qualified candidate into the position of a IT Service Desk Agent: Level 1. This position is based at Electronic
PLEASE NOTE THIS IOSITION IS LIMITED TO CANDIDATES IN THE WESTERN CAPE Our client is a leading international Internet Service Provider that offers amazing career opportunities to energetic, dynamic individuals with a passion for IT. To apply you need the following: Grade 12 An MCSE or related qualif
Role: We are seeking a driven and experienced Service Desk Team Leader to lead and inspire our team in responsible for the smooth operation of the service desk, ensuring we meet all agreed-upon service level Provide strong leadership and direction to the service desk team, fostering a positive, collaborative, and performance, and manage their output along with KPIS Service Desk Operations: Oversee the efficient and accurate internal stakeholders and external vendors. Analyze service desk performance metrics and identify areas for improvement
Must have matric 3 years of experience in an IT service desk or technical support role. ITIL Foundation and Must have matric 3 years of experience in an IT service desk or technical support role. ITIL Foundation and
Client: Our client is in search of a dynamic Service Desk Team Leader to ignite business growth and surpass and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities leadership, guidance and support to a team of service desk analysts; Develop and coach team members to
including: Quality Assurance, Service Desk. Familiarity with the IVANTI Service Desk system (previously known
Quality Assurance, Service Desk.
, sufficient IT working experience incl. IT Service Desk, hardware configuration and technical support + years working experience in IT
the major incident management process. Keep service desk informed of progress on major incidents and controls and/or process improvements. Assist the service desk team leader with P3 escalations when required implementation of quality improvement initiatives at the service desk. What will set you up for success? Profitable
customer base. Resolves service desk issues and improves current service desk methods to increase productivity productivity, client service and evaluating desk efficiency. Coordinate Client query processes and ensure