management. Duties: Maintain Known Error database Problem management reporting and metrics Drive the process the field At least 5 years of experience in problem management or related roles, such as project manager
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Specialist: IT Problem and Configuration is responsible for developing, implementing, and managing the problem services and IT support. The Problem and Configuration specialist will primarily manage the problem and configuration IT staff. Update and enforce IT problem and configuration management processes. Adhere to the organisation's the value and contribution of IT problem and configuration management to the organisation. Contribute maintenance initiatives. Problem Management Review, implement and manage the Problem Management practice across
Specialist: IT Problem and Configuration is responsible for developing, implementing, and managing the problem services and IT support. The Problem and Configuration specialist will primarily manage the problem and configuration IT staff. Update and enforce IT problem and configuration management processes. Adhere to the organisation's the value and contribution of IT problem and configuration management to the organisation. Contribute maintenance initiatives. Problem Management Review, implement and manage the Problem Management practice across
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projects• Provide support Incident Management Problem Management. Network Management processes and principles
(IM)
- Change Management (CM)
- Problem Management (PM)
- IT Operations Process Controls
Kabana
Knowledge of ITIL framework (Incident Management, Problem Management, Change Management, Service Management); Excellent problem-solving skills in a cross-functional environment; Strong client stakeholder management; Education
Incident & Problem Management: · Establish and maintain incident and problem management processes to In-depth knowledge of incident, problem, change, and release management processes and tools. · Strong technical